Privacy Policy

Introduction

NorCal Auto Glass Inc (“we,” “our,” “us”) is dedicated to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information, particularly when you opt-in to receive SMS communications regarding your auto glass quote inquiries.

Information We Collect

• Contact Information: This includes your name, email address, phone number, and mailing address.
• Service Information: Details about your vehicle and any service requests you make.
• Payment Information: Credit card details, billing address, and related payment data.
• Usage Information: Information such as your IP address, browser type, device identifiers, and browsing history.

How We Use Your Information

We use your personal information to:

• Provide and Manage Services: Fulfill your service requests and manage our business operations.
• Communicate with You: Respond to inquiries, provide quotes, send service updates, and communicate via SMS (with your explicit consent).
• Process Payments: Securely manage your payment information for transactions.
• Marketing Communications: Send promotional materials about our services. You can opt-out of these communications at any time.
• Improve Services and Website: Analyze usage data to enhance our services and user experience.
• Legal Compliance: Fulfill our legal obligations and enforce our agreements.

SMS Communications

By providing your phone number and opting in, you agree to receive SMS messages from NorCal Auto Glass Inc regarding your auto glass quote inquiry and other related services. Message frequency may vary. You can opt-out at any time by replying “STOP” to any SMS received. Data rates may apply.

Information Sharing

We may share your personal information with:

• Service Providers: Trusted third parties who assist in our business operations, including payment processing, data analysis, and customer support.
• Legal Requirements: When required by law, or in response to legal processes, to protect our rights and those of others.
• Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred as part of the transaction.

Data Security

We implement industry-standard security measures to protect your information. While we strive to protect your personal data, we cannot guarantee its absolute security. Please take precautions to protect your own data when using the internet.

Your Rights

You have the right to:

• Access Your Information: Request details about the personal data we hold.
• Request Corrections: Correct any inaccuracies in your personal information.
• Request Deletion: Request deletion of your data, subject to our legal obligations.
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Compliance with The Campaign Registry (TCR)

NorCal Auto Glass Inc is compliant with TCR requirements, ensuring that our SMS communications are lawful, transparent, and respectful of your privacy. We adhere to all regulations set forth by The Campaign Registry and RingCentral, including obtaining your explicit consent before sending any marketing or informational text messages.

Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

NorCal Auto Glass Inc
Email: info@norcalautoglassinc.com
Phone: 925-263-2892
Address: 2057 San Ramon Valley Blvd, San Ramon, CA 94583, United States

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.